If a leak is reported, how soon should the gas supplier respond?

The appropriate response time for a gas supplier to a reported leak is within 24 hours. This timeline is based on safety protocols and regulations that prioritize public safety. A prompt response is crucial because gas leaks can pose significant health and safety risks, including fires, explosions, and exposure to hazardous substances.

A 24-hour window allows the gas supplier to mobilize their resources effectively while ensuring that emergency measures can be taken in the interim. Immediate response is not always feasible depending on the situation and resources available. While a leak should be treated as an urgent matter, the coordinated response within this timeframe helps manage and mitigate risks without overwhelming emergency services or the gas supplier's operational capabilities.